Your privacy is our priority. Learn how we protect your data.
TL;DR Summary: We collect data to provide repair services, protect payments, and improve our platform. We never sell your data. You control your privacy settings.
This Privacy Policy explains how Infinity Loop Ltd ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our repair marketplace platform.
Name, email, phone, address, device information
Billing information, transaction history
Device details, repair history, warranty info
Platform interactions, preferences, analytics
| Data Type | Purpose | Required |
|---|---|---|
| Contact Information | Account creation, communication | Yes |
| Device Details | Repair service provision | Yes |
| IMEI/Serial Numbers | Warranty validation, theft prevention | For warranty claims |
| Payment Information | Transaction processing | Yes |
| Diagnostic Reports | Quality assurance, evidence | Optional |
To provide repair services, process payments, and manage warranties
To send service updates, repair status, and support responses
To prevent fraud, verify identity, and protect accounts
To analyze usage patterns and enhance platform features
To comply with laws, regulations, and legal requests
To send promotional offers (with your consent)
We may disclose your information if required by law, such as:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Under GDPR and UK Data Protection Act, you have the following rights:
Request copies of your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Request transfer of your data
Object to data processing
To exercise these rights: Contact our Data Protection Officer at dpo@infinityloop.co.uk
Response Time: We will respond within 30 days
Important: While we implement robust security measures, no system is 100% secure. We recommend using strong passwords and enabling two-factor authentication.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after last activity | Legal compliance, tax records |
| Repair Records | 7 years after warranty expiry | Warranty claims, quality tracking |
| Payment Records | 7 years after transaction | Financial regulations |
| Communication Logs | 3 years after conversation | Customer support reference |
| Analytics Data | 26 months | Service improvement |
We use cookies and similar technologies to enhance your experience.
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.
If you believe we have collected information from a child under 16, please contact us immediately at privacy@infinityloop.co.uk.
Contact our DPO for any privacy-related concerns:
dpo@infinityloop.co.uk
+44 (0) 1234 567 893 (Privacy Line)
We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification.
Last Updated: January 15, 2026
Questions about our Privacy Policy? Contact us at privacy@infinityloop.co.uk